The Endowment Diary

The Endowment Diary


The Endowment Mis-selling Debacle - one of the UK's worst financial scandals

Thursday, May 22, 2003

Company A finally wrote back to me in a letter dated 15 May, as per my previous posting.

Very briefly I will summarise:

 They apologise for the delay.

 They explain their decision process.

 They note their key findings.

 They reject my claim.

I will of course not let the matter drop; and will draft a detailed rebuttal of their points, over the next 10 days or so. This will be sent to the Ombudsman and posted on this site.

Thursday, May 01, 2003

Good morning everybody,

I received a response from company A today. The letter is signed by yet another member of the Customer Relations Team (the manager this time).

In brief:

1 They state that my letter of the 25th raises a number of issues that will be answered by a Complaints Consultant.

2 They apologise (again!) for the delay.

3 My case has been passed for investigation.

4 A Customer Relations Consultant will be in contact shortly.

And so it continues!

I am 40, so I expect to still be alive when this is resolved.

However, what about those who are approaching retirement; will they be fit and healthy enough to continue to fight for their rights, if companies such as A continue to drag this out?

FYI I have added another section to my website, "Worse Than Worthless", where I name, shame, and award organisations my "WTW" award.

I will await the final outcome of this before naming company A.